No internet, no concern

We have been having serious trouble with our internet connection for the past three weeks, due to a fault on Telkom's line. The call centre is not at all helpful. One moment we are told that they are attending to the problem off site, the next moment they claim that no error is showing on their side, followed by more contradicting reports. Promises of a technician being sent out are worn out, even though a team leader, Rendani, promised on Friday 10/07/2015 that a technician will arrive at our door \within 24 hours". The matter has been escalated numerous times"