JS
JP S
1 reviews | Active since Mar 2015
10 Mar 2015, 18:15
No Internet, no cancellation
Wanted to actually upgrade my ADSL to 10MBps, that call was fantastic, all went well and I left as a happy customer. 2 weeks later receive a call saying that they made a mistake, cant do the upgrade due to an oversubscribed Exchange. Then they cancel the upgrade and my current ISP contract, battling for 2 weeks to get it sorted no response. Want to cancel my non existing ISP contract with Telkom will take 30 days. I run a small business from home and cannot afford to be without and ISP. I have no ISP and cant get one for the next 30 days. Thanks Telkom ! #***
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Telkom's replyOfficial
10 Mar 2015, 18:32Hello skaapchop,
This serves as confirmation that your query has been received and currently under investigation. We will revert to you with feedback.
We apologise for the inconvenience caused.
Your reference number is SM95318.
Regards
William Maapola
Telkom Social Media Team
This serves as confirmation that your query has been received and currently under investigation. We will revert to you with feedback.
We apologise for the inconvenience caused.
Your reference number is SM95318.
Regards
William Maapola
Telkom Social Media Team
Best regards,
Telkom's reply10 Mar 2015, 18:32
Official
Hello skaapchop,
This serves as confirmation that your query has been received and currently under investigation. We will revert to you with feedback.
We apologise for the inconvenience caused.
Your reference number is SM95318.
Regards
William Maapola
Telkom Social Media Team
This serves as confirmation that your query has been received and currently under investigation. We will revert to you with feedback.
We apologise for the inconvenience caused.
Your reference number is SM95318.
Regards
William Maapola
Telkom Social Media Team
Best regards,