WH
Wanda H

1 reviews | Active since Jun 2016

20 Apr 2017, 08:28

No Internet LTE always down

<p>Since I switched from ADSL to LTE I have not had a day where the service is not down. Genereally I wake up and it is down. I reset the router, unplug it, even changed the sim card. Sometimes the service is down for a day or two or a few hours and suddenly comes back. It does not help to log faults, I get a ref and no technician ever comes out. I am not compensated for the interruption in service and no explanations are given. This is the worst service you can have and I need to get out the contract as this is unacceptable!!!</p>

0
Replies (1)
Telkom
Telkom's reply20 Apr 2017, 15:02
Official

Good day Wanda,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is ***4.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,