No internet joy

I started to complain about my internet line speed in the beginning of July 2015 and got a ref no :335CRK020715 and also have an escalation no : 709751.<br> I have a 2 meg line and im getting ping of 0.22 DownLspd of 0.24 and UpLspd of 0.33 and i even asked them if i upgrade to a 4 meg line will it get better what the call centre said it would and i did so but cancelled my order after 5 days because nothing has changed.<br> I have phoned them numerous times to complain about it and ask will the come and investigate and fix it by that the call centre agent said that he/she will pass it on to the technical division.<br> It is now over 2 months and no joy yet the only thing that i received twice in the 2 months is an sms asking me to rate their service - well i rated them badly and they even havent responded to that.<br> I please need urgent help