MH
Marina H
1 reviews | Active since Sept 2017
29 Sept 2017, 00:48
No internet for two weeks
My Telkom internet and phone line has been off for the past two weeks and it's still not fixed. Apparently a cable has been damaged, but I don't see Telkom doing anything about the situation. There is no feeedback from them with regards to how long this is going to take, and they will probably also expect me to pay the full amount... they better not debit me for a service they fail to provide. I am losing money because of this. I feel like suing them!
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
04 Oct 2017, 11:53Hi marina-janse-van-rensburg,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply04 Oct 2017, 11:53
Official
Hi marina-janse-van-rensburg,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,