No internet for over two months

On the 7 July, Sipamandla called me to upgrade so I did as the contract was due to expire.<br> When I got home, my internet connection was disconnected, so I waited a few weeks for my new modem.<br> Last month I called support again to assist and discovered that Randfontein does not support 10MB.<br> Its obvious that the internet contract was disconnected on the 7July when they realised that the speed is not available. The technician was on site last month and found nothing wrong with the ADSL line.<br> I would like my internet contract renewed for another 24 months and re-established.<br> I would also like a refund of service from the 7July as I have been paying but have had no internet connection.<br> I went to Cresta last week and Gontse Molefe could not assist and forwarded the email to the internetsupportteam with ref number 752471. Passwords have been changed but still nothing. WHAT IS THE FEEDBACK PLEASE AND WHEN WILL IT BE RESOLVED AS I NEED MY CONNECTION TO WORK PLEASE!!!