AS
Anette S
1 reviews | Active since Jun 2010
30 Mar 2015, 16:26
NO INTERNET FOR OVER A WEEK. NOBODY KNOWS WHY.
My Telkom ADSL has been down since 23 March 2015. 2 hours phone call on Monday 23rd. 5 hours phone calls Tuesday, 6 hours telephone call Wednesday, 4 hours Thursday, 8 hours Friday. 4 Hours technician visit Saturday, only to be told, go visit a shop. Clearwater Mall, was the choice. There is nobody that could test the modem, no manger, no service, no \sorry we have messed you around". 2 hours later I left just because the \""consultant\"" left her post! Felt like putting a cracker under her chair just to get a reaction. Not interested in assisting clients. Manager does not work on Saturdays and does not have a higher clearance as a consultant. So"
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Replies (1)Telkom's replyOfficial
30 Mar 2015, 17:16Hello mrsmoney,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100077.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100077.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Telkom's reply30 Mar 2015, 17:16
Official
Hello mrsmoney,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100077.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100077.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
