No Internet for over a week

I phoned Telkom on 09/09/2015 to try and rectify a problem where internet connectivity was lost. The call centre guy told me that an area fault had been reported and that I had to wait. The following day, I reported a fault and got a fault number. After more phone calls a technician eventually visited the house but couldn't get his router to work either. Then I received an SMS to say the fault was resolved when it most definitely wasn't. After promising to return the following day, the technicians never pitched. I phoned Telkom again on the Sunday and had to log a new fault because the previous one had erroneously been logged as resolved by Telkom themselves. That meant I was back to the bottom of the queue. After taking the router into Telkom to be tested (it works fine), technicians that didn't seem to know what they were doing and many, many phone calls later, I hate Telkom even more. They provide useless information and I'm sure I can do a better job than the technicians they send out or people they have answer the phone. Try another ISP, even if it means you can only partially get away from Telkom.