no internet for over a month, ***??

I've had no internet for over a month now and every time i phone in all they can say is that the query has been escalated, now how does that help anyone, when no one ever comes out to fix the problem? its amazing how they will continue to take money from your account but don't fix the issue and when you finally get hold of the billing department, all they will tell you is that it will be fixed at a later date, once the problem has been dealt with, so that takes you back to the first problem, i have a small business from home that makes use of the internet and this has cost me dearly during the x-mas period. i truly wish there was another landline provider in this country as telkom is useless!!!!!!