No internet for over a month and still no response

I have had no internet for over a month due to a systems upgrade issue and they still cannot prioritize my reinstatement.

On the 15th May 2019 my line gt disconnected due to an upgrade i had app**** for. After 15 calls to various departments they finally realized the "TIN" was inactive and needed reinstatement. This was finally done (by the only helpful technical person in the entire call center - sorry i don't have her name) however the very next day by line was not working again. however this time when i called technical they sent me to billing who sent me to sales who sent me back to technical. This happened 4 more times before someone finally realizing i was part of the 9000+ customers that had lines cancelled due to an internal system update. This was on the 4th June and the sales person lodged a reactivation, that takes 5 to 7 working days even tho the cancellation was never my fault. I then called every day to track process and normally got a switch board operator who requested i leave details and they would have someone call me back. I only ever received 1 call back and the person just referred me to the email support line *** which i sent an email to but also never got a response. On the 18th June someone finally assist and said they would now escalate it, not that the other previous 20 calls didn't deem escalation. They also mentioned it would be handled within 48 hours (so by Friday 21st June). My line was still not working and i still received no communication. Made 1 call yesterday leaving my details and received no call back and 2 calls again today (25th June) finally getting though to someone who wasn't on the switch board and that person indicated that it is now an IT issue so it needs to be escalated again.

I Just want to stop being run around and have someone who knows what is happening to give me a call. i have had no internet for over a month due to a Telkom related fault and still no answers on when it will be fixed. i have made over 30 calls to various support centers and still no assistance. What am i meant to do. I think the only option left is to leave a service provider that i have been a loyal customer with (on multiple platforms) for over 10 years.

I have a list of reference numbers and associated order numbers that i can provide upon request.