No Internet for over 5 days & Counting!!!

<p>Dear Telkom </p> <p>I have had no internet connectivity since saturday morning the 3 December!!. The irony of the whole situation was that i was in the process of UPGRADING my ADSL line to a 10mb 100GB option from my current 2mb uncapped line. The sales person assured me that the upgrade would take 5-7 days and that my current line would still be usable until then. Well guess what!?! That was a lie!! I now have no access to the interent and have contacted your dreaded call centre every day trying to get some more information. First my router needed to be reset, then my telkom password had magically been changed during the upgrade & finally my line is now not syncing correctly and has been assigned to a technician.</p> <p>No one seems to know what the issue is and after being told that i would be contacted within 2 days i have not received a single call or sms informing me of the process of the fault! Empty promises by misinfomred call centre staff who have no idea how to manage client expectation. </p> <p>I want someone who knows what they are talking about to contact me URGENTLY and communicate how they plan to credit my account for this continued outage! TELKOM i am yet to be content with your services and am as enraged as ever.</p> <p> </p>