No internet for over 3 weeks! No help from Telkom!

My internet has been down for over 3 weeks. I have logged numerous faults on the Telkom website, I have sat on hold for ages & eventually spoken to the call center & they cant assist & tell me someone will contact me from the tech side - which nobody has. I have tried to chat to someone on their online chat page, nobody replies.<br> I am so angry with the lack of service & response. Usually they send someone out to fix issues immediately. This time, the service has been appalling. I am now also thinking about disputing paying my bill, as why should I pay for a service that I never had?! My fault ref number is 269BRK190216, which continually states OPEN. <br> If someone does not assist with this matter, I may cease my subscription.