No Internet for over 3 weeks

To summarize briefly, I have logged numerous faults with Telkom regarding my internet connection going off. The DSL light on my telkom ADSL router is flashing and I am unable to connect to the internet. I have made many calls to Telkom as well as I have taken my router into the Cresta Telkom store where it was tested and found to be working. Every time I make a call and log a fault, the faults have been closed without anyone coming out to my home and the problem remains unresolved. I would like to know when this will be resolved as I am paying effectively for nearly a month of no internet? It would help if a technician came out at a suitable time and resolved the problem as I am at work during the day, it would help even more if this was soon...