No internet for over 2 weeks for my business

I have had no internet connection for over a week. I own a web company!! Every day I have contacted Telkom, they have told me that they would escalate the issue and send a technician around that day and it would be resolved by that evening. 5 working days. 5 broken promises. I cannot go into another week of no connection. I am losing income everyday. Despite assurances otherwise, Telkom is unconcerned. They are all promises and NO solutions!