No internet for more than week

FIX MY INTERNET IT'S MORE THAN WEEK AND EVERY TIME A SEND SMS TO REPORT FAULT YOU IDIOTS TELL ME FAULT HAS BEEN RESOLVED,DO YOU THINK I' LL KEEP ON TELLING YOU THERE'S A FAULTY IF THE ****ING THING'S WORKING!!!<br> <br> IF YOU'RE NOT WILLING TO FIX MY INTERNET THAN SAY SO...<br> I WANT A REFUND OF THIS DOWNTIME!!!