No Internet for more than two weeks

<p>On 2016/12/23 I wrote "I have logged a call with Telkom (Call ref ********** 2) due to the fact that I have no internet service for the past two weeks. This problem does not only affect me, but also various people in the area. Is it too much to expect a service when one has paid for it??? Please do something!!!!!!<br />Reply: Good day Dave, Your query has been logged with our Technical team, they will contact you to arrange a Tech visit for further investigation and assistance. We apologize for any inconvenience caused.</p> <p>How much longer must I wait? No Tech visit, no internet. I have been following up on this for two weeks.but Telkom has not fixed the problem. I am also not the only person with the problem - various of my neighbours also suffer as a result of no service from Telkom. </p>