No internet for more than a week now!

We have been struggling with Telkom for quite some time now. We eventually got telkom to have a look at our internet as it has been going trough dips. They send out a technician by the name of Mosekedi ********** 963 and after he was here our internet is completely off. We have been calling "charting online" for a week now and NO resolution. We are in the dark! We have showmax and netflix that require internet (we pay for these subscriptions monthly) how can our neighbor, who is connected to the same pole have internet but we don't??? Our data on our phones is depleted and we can't get to our study material as EVERYTHING needs internet! I have no chose but to come to Hello Peter as calling and begging is not working. We also want to be reimbursed for this time without any connection!