No Internet for months!! Again!
I signed up for a 10Mbps line and cannot get even 1Mbps.
I have had my ADSL line with Telkom for years and first logged a call via Afrihost three years ago. I then moved to Telkom as my provider after a Telkom agent at the Overport City call centre said I could get my 10Mbps if I moved to Telkom. I am still battling to get a speed above 0.25Mbps. I have made several calls and often have to call daily to get Telkom to do a port refresh. Even then, getting 2Mbps is a stretch! And I am still being charged for a 10Mbps line!!!! I canpt get hold of accounts as the calls never go through.
Good day SGovan
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
PLease inbox or Private Message us via Twitter or Facebook with the ref number , fault ref , affected adsl telephone no , and a screen grab of your speedtest results please - http://wblv.spdtst.saix.net/speedtest-master/
Regards
Gerard
Telkom Social Media Team
Best regards,
Good day SGovan
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
PLease inbox or Private Message us via Twitter or Facebook with the ref number , fault ref , affected adsl telephone no , and a screen grab of your speedtest results please - http://wblv.spdtst.saix.net/speedtest-master/
Regards
Gerard
Telkom Social Media Team
Best regards,