JR
Jessica R

1 reviews | Active since Feb 2024

26 Feb 2016, 12:24

No Internet for months

We app**** for a Telkom line early in January and was told it would take 21 days for installation. We accepted this and were convinced to purchase a router so long @ R549-00. In February we get an sms telling us the technician is on his way. He never pitched!!! We get another sms 2 days later saying the technician has been dispatched. He never pitched!!! Finally he comes through to our address and apparently there are faults on the exchange and will take a week to sort out. Now the problem is resolved and they come to our house and tell us that new cables need to be installed as ours are outdated -but do not worry you will have functional ADSL by the 25 of February. Today is the 26th and almost 3 months after we made engagement with Telkom.<br> <br> Besides the fact that we were shunted around regarding survey and installation dates, we were also told by the last person visiting our site that he is surprised as there were never any faults in our area!! Bottom line is we still do not have ADSL and it is becoming ridiculous. Please get your shop in order Telkom and have me connected before next Saturday!!!

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Replies (1)
Telkom
Telkom's reply26 Feb 2016, 13:42
Official
Hello Arnold1988,

Thank you for making contact with us and brining this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to attend and provide feedback as soon as possible.


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Regards
Keegan
Telkom Social Media Team