ZM
Zahne M

1 reviews | Active since Jul 2015

09 Apr 2016, 11:14

NO INTERNET FOR MONTHS

I am very annoyed, I have moved from service providers thinking that was the problem not being able to connect to the internet with my adsl router for months. Telkom eventually came out over a week ago and said the telephone line is fine. They would need to follow up and check if the copper cable is not perhaps damaged and causes this disconnection. <br> <br> Up until now I have had no feedback or update. In the meanwhile I work from home and can not connect to the Internet. I pay expensive monthly for internet which I don't have access to. Telkom does not care if you pay and not getting anything. I need an answer if I will EVER have internet again. Telkom is the worst service provider out there, in fact I am still being billed for a previous telephone line I had at my old place after cancellation numerous times. I am so tired of struggling.

0
Replies (1)
Telkom
Telkom's reply09 Apr 2016, 11:27
Official
Hello zahnemarais,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM221974.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media