no internet for going on a month

I have paid in full for my R599 subscription yet no internet at my new residence after the technician came to set it up. When I call it says that 'we notice your line has been suspended' yet the call centre say everything is working on their side. This is breach of contract that I have paid in full for my subscription yet not received any service! It is disgusting that I get told I have to wait 21 days for an escalation team, it has already been 7 days and I have not heard from anyone! I want a refund!