No Internet for almost week

My internet has been down for 6 days now. I first called Telkom on Sunday the 2nd of August and was told that the internet would be down for a few hours due to maintenance on the exchange and that I should receive an SMS towards the end of the afternoon notifying me when it is back up. I heard nothing back and it has been down ever since. I have called Telkom at least 8 times since then. I've been told 6 times that 'a Technician has not been assigned but that the fault has been logged and a Technician has now been assigned.' I have been told 4 times that my problem has been escalated along with special notes about how urgent the matter is and have been given escalation numbers . Each time I call the previous ticket is either closed because the technician got all green on some basic preliminary tests or the escalation is removed because 'I only logged the ticket the same day'. All this even though I was told on Monday after we exhausted all checks and tests that someone needs to be dispatched. It seems that each time I call everything is reset and it's as if the problem only started at that point. Now it's almost wkend again & I really don't know what to do anymore.