no internet for almost a month

Good Afternoon. We reported our Telkom internet fault on 16/11/2017 after a week on 23/11/2017 *** someone came out to check the problem. It took them the whole day and I had to take a days leave to be at home for them they arrived at 11:30 and at 17:20 the lady told me that there is another problem and they need to send someone else out for this. After almost a month we are still waiting for someone to assist us every time we call we hang on for 20-30 minutes just to hear that they are attending to the problem and a technician will call out and was assigned to this. We are now going for a month without internet. Can you please advise when this problem will be solve and what is the delay and why is your customers not informed about a progress??? Is this really customer service??