No internet for almost 2 weeks due to Telkom not repairing cable - Loss of income

My internet randomly stopped working almost 2 weeks ago. Came home and realised that my rooter has absolutely no signal. When I called Telkom - They assured me that a technician would be sent out within 48 hours. This took 4 days to materialise. The technician rocked up unannounced and tested my line inside my residence and then the outside box. He said that it is an issue with the cable - It is faulty he says. The cable department would need to be dispatched to fix the fault. THIS WAS OVER A WEEK AGO!!!

I have been calling Telkom DAILY to find out the turnaround time on this and no-one can give me ANY answers. One said 4 days - One said they had no idea - and one even contacted the technician whilst I was on the phone to ask him to give me feedback - Then finding out that they dont even have the number of any technicians and it was not possible that the call center agent actually made the call.

2 weeks without internet has effected my work - As I am in sales and work after hours from home - We use only streaming and Netflix to watch shows - which is now too impossible and I have spent around R600 on data for our cellphones.

CAN SOMEONE PLEASE OFFER ME FEEDBAC****!!!????????????? When will my line be fixed!?????!!!!!!!!!!!!!!!????????????????????