No Internet for Ages (Telkom's Apathy & Incompetence)

<p>We first started having issues with our internet line in December 2016. By the first week of January 2017, the connection was intermittent, to put it lightly. We would have a connection for about 2-3 hours and then it would be gone for around 5-6 hours, and then on again for a bit and then off again.</p> <p> </p> <p>Speeds around that time were averaging between 2.1 and 2.6 Megabits/s and latency was averaging around 1000ms. On 12 January, the line went completely dark and we haven't had an internet connection since (It's 6 February as I write this).</p> <p> </p> <p>Since logging the fault we've had to put up with the following BS:</p> <p>-About 3 or 4 technicians being "assigned" to us (I only ever saw 2).</p> <p>-My original fault being closed and "resolved" because the technician's secretary called me one time because the technician couldn't enter the property, even though I was there and so was the Complex Manager who was letting in workers the whole day. </p> <p>-Smss telling me that the fault is 50% then 75% done being resolved. Calls to Telkom Technical Support gleaned info that no technicians were even assigned at the time these percentages went up because the WRONG technician was initially assigned on 1 Feb and they're still sitting on their a**es waiting to assign the right one (how can you account for this "increase of fault resolution" when there was NO TECHNICIAN ASSIGNED?!)</p> <p>-My neighbours in the complex are having exactly the same issues and having the exact same apathetic response from Telkom</p> <p>-My Girlfriend and I work as freelancers from home and I am finishing a degree through UNISA. Telkom's apathy towards us not receiving the service we have paid for is not an inconvenience, it's a RIPOFF and ******* ATTACK ON OUR LIVELIHOODS AND FUTURE.</p> <p>- And just to rub a little more salt into the wounds, I recently received a message from Telkom saying I'd get a rebate because of this fault. I see it's a tiny rebate (the want me to pay about 7/8 of what I usually pay). Why the hell should I pay Telkom ANYTHING seeing as I haven't had service for a month? (I seriously doubt this will be resolved before 12 February).</p> <p> </p> <p>My Fault's Ref Number: 373CRK270117</p> <p>My Fault's Escalation Ref Number: 952411</p> <p> </p> <p>Sort your sh** out Telkom, with independent companies coming into the local Fibre Market, you're going to start bleeding customers and losing your ill-gained monopoly.</p> <p> </p> <p> </p>