No internet for about three weeks. But still have to pay.

<p>I am a royale customer of Telkom which my bill relating to Telkom will be more than R 7,000 per month. But I am very disappoining this time. I got a new telkom line with ADSL in Vereeniging. And three weeks back, my internet line was off and reported to Telkom and they said they were goining to send Technician. After one week later, I phoned again to follow up and consultant said there were big issue with the line in my whole area and they were waiting permission from higher level in Telkom. I didn't understand the situdation but I thought to myself that let me give them more time. And now it's been almost three weeks now without ADSL in my business which ADSL is critical and essential and I had to buy MTN and Cell C to access to Internet. Please I need any explanation what is happening in my ADSL line so that I can find a solution before it gets too late. Are there anybody who can kindly phone me and explain in Telkom Please???</p>