NO INTERNET For a week since fault was reported

Last week Monday the adsl connection in my house stopped working. The following day I contacted Telklom's call centre and they were really helpful. We figured out over the phone that the fault was in fact on Telkom's line.<br> I decided to log a fault, reference 183CEK210715. It has now been a week since the fault was logged and nothing has been done. <br> <br> Internet is essential for my work and I have now incurred additional costs traveling to and from areas with wifi and expenses on cellular data. This is utterly ridiculous. How can you let a fault go unchecked for a week? It could be affecting business near my residence too. <br> <br> I've spent a week without Internet access in my home, a week that I am going to be charged for!<br> <br> This is unacceptable and I want to know what Telkom is going to do about it.