No Internet for a week...no one will help

Dear Telkom,<br> I have had not internet access the whole week.<br> I was told a technician would be here yesterday afternoon, no one came and no-one came today.<br> Every time i call for follow up i am put on hold for minimum and hour.<br> I finally got hold of someone and when i asked to speak to a supervisor she refused and put the phone down on me!<br>