No internet for a week - fault report no.CNK301115

hi.<br> my business ADSL has been down since Saturday (2/11/15). I logged a call with Telkom call centre on Monday (30/11/15). we tried reactivating the line but failed. I was advised that there was no fault on telkom side, and that my modem could possibly be faulty. if they send out technician and modem found to be faulty, i will be charged call out fees. i purchased a new modem on monday noon. tried reconnecting again, still same problem. called call centre again on teusday. advised them of problem. they logged the fault and advised that technician will attend to problem. called call centre again on wednesday, advised that i still have a problem. i was advised by agent that theres a fault with the exchange and technicians are working on it. i explained that this is a business, and i should be given priority. agent bluntly advised that businesses, police stations and hospitals are given priority., and priority is 0 to 6 days. called call centre again yesterday, complaint was escalated ( esc. no. 791389). call call centre this morning. still no joy.<br> this is unacceptable behaviour from a company like Telkom. its been a week, and haven't even received a call from them. its bulls...t