No Internet for a week

Item: Telkom
Rating: 2
Author: carol T

We reported a problem with intermittent internet last week to Telkom. Ref 411CTK151215. The Internet then went off completely. No sign of a technician. Today I was advised it takes 7 working days for a technician to look at the fault. Obviously no internet at this time of the year affects communication with family far away.<br> Really disappointed in the lack of service and feedback.

Helpful (0)

Replies (1)

Telkom's replyOfficial

21 Dec 2015, 08:52

Hello ladybird,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM1****9

Regards
Narriman
Telkom Social Media Team

Telkom's reply21 Dec 2015, 08:52

Official