No internet for a month and still waiting while we pay for it

As usual a terrible experience with terrible service. The first time we signed up with telkom last year June it took us 6 weeks to get internet. Router got struck by lightning at the beginning of Dec last year and a simple problem of replacing the router resulted in us not having internet again. Telkom came out and said problem was fixed... but it wasn't. 1 month later we are still waiting for them to come out again to fix what they didn't fix before. We are still paying for this service for which we can't even use the internet. Every time you call Telkom they say they will escalate it - which never happens. Someone will call back - which never happens. When you ask to speak to a manager you get hung up on. Apparently it has now been escalated to Sean (no surname or other contact details can be given by the call centre) and let's hope I hear back from him. Landline is ********** . Escalation ref: ********** .