Hellopeter
Share Your Experience
EJ
Emilian J

1 reviews | Active since Apr 2017

05 Sept 2017, 08:49

No internet for a month

It's been a full month now that I'm sitting without Internet I logged a fault and it took them 2 weeks to get it fix, but they went to the wrong address and I changed my address several times yet they don't update it on their system. I had to call in again and log another fault and change my address again and it took them another two weeks. I still have no internet I'm using my phone data which is unfair because my reason for getting uncapped was because to spend less money on data. Yet they still deducted their monthly payment. But I had no internet for the whole month. I want to be reinbursed! This is so unfair!

0
Replies (3)
Telkom
Telkom's reply09 Sept 2017, 14:05
Official

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us a private reply with the affected number and ID number of account holder.

Your ref for this query is AI***

Regards
Yazied
Telkom Social Media Team

Best regards,

EJ
Emilian J's update09 Sept 2017, 16:28
Reviewer Update
My landline number is *** My address is 6 henry mienie road, buffalo flats, east london. My ID number is ***. Please get my Internet back on ASAP. it is still off and I did not get any feedback as to what is holding it up.
EJ
Emilian J's update01 Nov 2017, 13:27
Reviewer Update
I have been sitting without Internet now for 3 month. I logged a fault on the 08.08.2017 and it is now 01.11.2017 I never recieved an SMS nothing to show that they are working on this problem and I'm paying every month. This is unfair treatment. I don't know how can a company do this. I been calling every week and they keep on saying they busy with the fault. But 3 months is abit too long. This is just ridiculous how telkom is I do not even want this landline anymore if the service is gonna be so pathetic. 3 month and I'm paying every month. And I won't be send any private msg anymore because I did it last time and nothing happened of it and now I am just furious.