No Internet for 7 days - Business Line

I have no Internet at my business premises from last week Friday 13/11/2015 night. The call center informed me that scheduled maintenance is taking place and due to be complete at 1am on Tuesday 17 November 2015 which was not communicated to the public. On Tuesday i still had no Internet access, i called again and after numerous agents trying to assist me i was finally told that if the Internet light is off on my router then i need to log a fault. So i did. The reference number is 77CRK171115. On Wednesday afternoon i called again, i was told that a technician is busy at the exchange and the fault is now handed to a field technician. I then escalated the fault as it is a business line and it should take priority. The escalation number is 783174. I called again yesterday and I was then told by an agent that my fault is in a queue has not yet been allocated to a Technician, contrary to what i was told on Wednesday. To date i still do not have Internet access at my business premises. It is the second time in two months that my Internet is down for two weeks. I NEED THIS FAULT FIXED ASAP. It is also not fair to expect me to pay for the two weeks that my line and internet was down.