No internet for 6 days and no response from Telkom

I have had a LOT of issues with Telkom since joining. <br> 1. Our line is unbearably slow and eventhough a complaint has been lodged, Telkom openly admitted that THEY scheduled an appt (which I was not told about) and THEY didn't show up. <br> 2. I have had no internet for 6 days and no one has scheduled an appt to check the line and refuse to place a second complaint because the \system won't allow them to". I then asked when it will get fixed and was told to come in AGAIN and ask AGAIN. i.e"