NO INTERNET FOR 5 DAYS AND COUNTING

Since Sunday my internet has not been working. My internet usually comes and go and has become the norm. Since Sunday until today (5 days and counting) my internet has not been working! I work from home and having internet is crucial to my income! I have made contact with the call centre and I get tossed around and I still do not have a solution. I was then asked to reconfigure my router, but this does not want to work from my side as I cannot access the router reconfiguration. I was then told that Telkom could reconfigure my router remotely. 2 Days has passed now, and no one has made contact with me and I still do not have an internet connection! To top it off, I have received a Telkom mobile sim card and 3G modem that also does not work, even though it has been setup??? I need my internet connected immediately!!!!!