No internet for 5 days.

Since Friday the 9th November no internet at my house. I phoned the call centre and we tried to reset the modem. Still no internet. Visit Telkom in the Mall on Saturday, they reset the modem. They informed us that the modem will work after we plug it in. Did not. I phoned the call centre and they informed me to reset the modem again. Did not help, no internet. Since Friday I asked them to check the line, every time they informed me the line is OK. Phone a private IT company to come and have a look. He also phoned the call centre and they informed him there is a problem on the line. I received Monday an SMS from Telkom to informed me that the problem is resolved, if not answer with a NO. Still no internet, answer the sms with a NO. Ref nr ********** 2. I phoned them saying still no internet. They closed the case. I phoned the call centre on Tuesday asking what is going on, they informed me case is closed. How can they close a case after I respond and talk to them saying it is not resolved. Wednesday morning again I phoned and ask when the technician will attend to the problem. They informed me again the case is closed, this after 2 persons at the call centre promised me to reopen the case with the same reference number. I phoned again and this time I used the automated reporting system. Ref nr ********** 5. Wednesday afternoon before 5 the internet was on. How is it possible that no technician can come out during a weekend, after hours? How is it possible that the call centre cannot pick up a fault on the line? I must admit 1 lady said there is a problem on the line, the other people did not pick it up. I was for 5 days without internet. Know the problem is to get a credit for the 5 days without internet.