NO INTERNET FOR 3 WEEKS NOW!

I've been having a terrible time with Telkom, my adsl line has been down for almost 3 weeks now. I contacted them and after a week they sent a technician, when the technician came through he said that there was a fault with the cards at the exchange and that he would call his fellow technician who is a specialist in that department to come and fix it, but I'm still waiting. Telkom service is just terrible terrible, but as soon as you miss just 1 payment they suspend your line. This is very unfair because we use Telkom adsl line for streaming because we don't use cable tv. I tried to call the complaints office but it doesn't ring. THREE WEEKS WITHOUT INTERNET!!!!!!. I honestly cannot wait for fibre installation to be completed in my area so that I can do away with Telkom!