No Internet for 3 Weeks: DON'T GET TELKOM VDSL

<p>Telkom sent someone to install a vdsl line on 9th August. The moment the technician finished the job we lost our internet and we have had no Internet since. <br /> <br /> I have been going between Telkom and Mweb for over 3 weeks now; I have spoken to innumerable Telkom and Mweb operators, 2 different Mweb technical specialists, 2 different Telkom managers, and also one Telkom technician who came to the house but left without actually fixing anything. <br /> <br /> On Friday last week one of the Telkom managers I spoke to finally acknowledged the fault was on their side seeing as there is zero data transfer and I cannot even bring up the Telkom guest page. He ensured I would receive a call from a high level Telkom technician within a few hours, or early Monday morning. Seeing as it's now Tuesday and I received no call, I phoned to ask for any updates on the progress of my problem, ONLY TO BE TOLD THAT THE CASE HAD BEEN CLOSED by Telkom without my knowledge, without the call I was promised and without anything actually getting fixed.<br /> <br /> So now I'm beyond mad. In desperation I have requested twice to downgrade the line back to adsl just so I could have internet again as Telkom does not seem interested in fixing the problem they've caused installing the vdsl line, but both times my requests were discouraged or brushed off.<br /> <br /> I'm currently paying for a service I'm not receiving and Telkom seem happy to leave it that way without fixing it. <br /> <br /> The reference number for my case is ********** 99. I would like some actual help ASAP.</p>