NO INTERNET FOR 3 WEEKS, BUT TELKOM DOES NOTHING

We have been experiencing an ADSL fault on our Telkom landline and have not had any internet connection for almost 3 weeks. The fault was reported to Telkom on 4 December 2015 with reference number 404CNK041215. Over the past 17 days various calls were made to Telkom customer services which resulted in the matter being escalated, but to no effect. It took 10 days for Telkom to verify the fault, after which for the last 7 days the matter has been handed over to the technical department for repair, but still the fault has not been repaired. We even reported the problem at the TELKOM Direct, Shelly Branch, all to no avail. PLEASE HELP, WE ARE DESPERATE and the service received from Telkom is shocking. We have not even received a single progress report. It is Christmas and we want to Skype with our children overseas, but Telkom has not been helpful at all!!<br> <br> Thank you<br> <br> George Snyman<br> ***