No Internet for 3 weeks and counting

I logged a call with telkom on 9 Feb (Monday) for my telkom line not working aswell as my internet not working. <br> On 14 Feb (Saturday) a technician was on-site to fix the problem. The telephone was fixed but my internet was still not working. Logged a call immediately to notify that my internet was still not working. A Technician was scheduled to attend my call on 20 Feb (Friday). I waited the whole afternoon with no technician arriving. On 21 Feb (Saturday) i phoned telkom at about 12 to find out what is happening. Later the same day a technician phoned to tell my that he will try and be there on Saturday. However, no one arrived after sitting at home waiting for a 2nd time with no one arriving to fix the problem. On 22 Feb (Sunday) a technician arrived and replaced the cable outside from the pole to the house. Also didn't fix the problem. I was told the call will be escalated and someone will attend to it on 23 Feb (Monday). Monday afternoon still not working I made another dreaded call to the call centre. Call status was apparently \Under maintenance". When will this be resolved? Coming close to the end of the month and then payment is expected for a faulty service. FRUSTRATING"""