1 reviews | Active since Mar 2017
No internet for 3 weeks after being offline for a month
<p>Call was logged with Telkom *** for no sync on the DSL line. Its been 3 weeks now with no real response or explanation as to why I have no service. This comes after being offline for 4 weeks between February and March 2017. After the initial fix in March there was still sync issues on the line. This was also communicated to Telkom.</p> <p> </p> <p>At this stage it does not seem like Telkom is trying to solve the issue. The issue remains.</p>
Good day Petrus,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Petrus,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
So its been more than 4 weeks now, Telkom please fix my line! Logging complaints don't even seem to have an effect on your already poor service.
Also sending Updates stating that the call has been escalated everyday is not helping. Perhaps you need to attend to the employees that need to do the work in the field. Sending emails is not going to fix a physical line.
So its been more than 4 weeks now, Telkom please fix my line! Logging complaints don't even seem to have an effect on your already poor service.
Also sending Updates stating that the call has been escalated everyday is not helping. Perhaps you need to attend to the employees that need to do the work in the field. Sending emails is not going to fix a physical line.
Well thank you for the reply lets see if you can resolve the issue before another 4 weeks pass.
Well thank you for the reply lets see if you can resolve the issue before another 4 weeks pass.