No internet for 3 weeks

Item: Telkom
Rating: 1

So our ADSL line is not working, apparantly it is an area fault. We've phoned Telkom numerous times, I have sent them messages on Twitter and the only responses that we get is "apologies for any inconvenience" Please stop apologising and start to sort out the problems. We are losing business as internet is needed to assist customers Case number that they gave us is ********** 73 PLEASE ASSIST

Helpful (0)

Replies (3)

's updateReviewer Update

26 Apr 2017, 08:06

Hi Garreth

Thank you for responding. We've known it is cable theft since March. How long does it take to sort out issues like this? I want to know if I need to make another plan for when it happens in future

Kind regards

Linda

's update26 Apr 2017, 08:06

Reviewer Update

Hi Garreth

Thank you for responding. We've known it is cable theft since March. How long does it take to sort out issues like this? I want to know if I need to make another plan for when it happens in future

Kind regards

Linda

's updateReviewer Update

28 Apr 2017, 08:31

Please confirm if ETA is still 03/05/2017 for our problem to be solved?

's update28 Apr 2017, 08:31

Reviewer Update

Please confirm if ETA is still 03/05/2017 for our problem to be solved?

's updateReviewer Update

06 May 2017, 10:09

Yes it is working now. However the line is not as fast as it used to be, but they phoned a day confirmed they will upgrade it this weekend

Thanks

's update06 May 2017, 10:09

Reviewer Update

Yes it is working now. However the line is not as fast as it used to be, but they phoned a day confirmed they will upgrade it this weekend

Thanks