No Internet For 3 Weeks

I've taken up a 2 year contract for the uncapped deal. Since the 25th of January my internet has been intermittently down. 3 Technicians were sent out to resolve the problem, yet still its persists. At he moment I have no internet for the passed 3 days . My landline phone is experiencing the same problem. I can't make or receive calls.

When signing up to a contract of this nature a certain Service Level Agreement is agreed upon and at the moment there is no service delivery.

I have numerous reference numbers, with the latest being 162CEK060218. Each call I make to the call center is costing as my landline is down.

I'm highly upset and disappointed with the service that's being delivered to me.