No Internet for 3 weeks

<p>My Internet went down on the 7th November and to date Telkom have been unable or unwilling or incapable of resolving the problem!</p> <p>Even writing to Brian Armstrong, the Chief Operating Officer hasn't helped!</p> <p>And dealing with Telkom's Technical Support (TS)has been a nightmare.</p> <p>TS have on 4 occasions told me that the fault has been cleared but the modem's DSL light continues to flicker and also has no Internet light.</p> <p>So, it's then back to the end of the queue again to get a new Reference number and wait for a technician to be allocated to attend to the fault. You cant persuade anyone at TS to escalte the fault until 24 hours later!</p> <p>And to get to speak to anyone senior at TS is impossible. Twice I've been told that the "team leader" is in a meeting and will phone me back - but of course that never happens!</p> <p>On the 19th Nov, I was given a "Committment Date" for the 22nd Nov, which means that Telkom undertakes to have the fault sorted by that date. Well, that's also *******, because that date has come and gone!</p> <p>What a useless bunch!</p>