DW
Damian-Lee Wallace
1 reviews | Active since Sept 2014
01 Nov 2015, 10:32
no internet for 28hours
I'm paying for the fastest internet in my area, not only am I currently not connected and have not been for 28 hours, i am currently waiting to talk to the supervisor and have been placed on hold for 45mins. To add to the cheek, Telkom sent me an SMS to say that my issue has been resolved, it has not been. Ive called them 5 times already and they just pass the Buck. They Cant give an ETA, the service is pathetic. I want what I'm paying for.
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Telkom's replyOfficial
01 Nov 2015, 10:53Hello Dames07,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM163065.
We apologize for any inconvenience caused.
Regards
William
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM163065.
We apologize for any inconvenience caused.
Regards
William
Telkom Social Media Team
Telkom's reply01 Nov 2015, 10:53
Official
Hello Dames07,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM163065.
We apologize for any inconvenience caused.
Regards
William
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM163065.
We apologize for any inconvenience caused.
Regards
William
Telkom Social Media Team