NO INTERNET FOR 2 WEEKS - USERNAME DELETED

Good morning Telkom,

I am very unhappy about the level of service, or lack thereof I am currently receiving. No one is able to get back to me with a resolution. Everyone keeps passing the buck. We have been without internet for 2 weeks now. We have a guesthouse and our guests rely on us having a stable internet connection. The problem is we upgraded from a 4meg line to a 10meg line. We were told this is a 3 day process. Now 2 weeks later we are told that the upgrade was not done initially and now our username has been deleted. So we can't access the router. This said we still have to pay for a service we are not currently receiving. Our IT Ref number is ***. Please contact me urgently in this regard. Karee Manor Guesthouse