No internet for 2 weeks.

It's currently day 14 without internet. I've been on 2 calls with Telkom and daily messages to Telkom via twiter (@eljerel). Both calls was identified that the fault lies with my fibre optical box at my residence that simply needs to be replaced, however telkom also stated that field work must be done before they dispatch a technician to my residence? I can't understand that when we know the issue lies at my residence which requires replacing my fibre box (a 5 minute job). Instead, I am here without internet for 2 weeks. This itself is shocking. I run a business from home and depend on internet to make a living. Send me a technician now!

My reference number is 301ARK231219, escalation number is 21761, land line ***.