No internet for 2 weeks but the will want fill payment

Hi i took a fiber line with telkom but the debit order date was to far so i was missing 5 payment. I now manually paid for all outstanding payments. But my service is now cancelled i called telkom on 10213 and spoken to the billing departments that stated they received my payment but my account was cancelled and they put me through to the cancellation departments, who then tranfered me to the sale department stating i need to reconnect my line . They told me need to wait up to 72 hour hours and my fiber will be connect. Its now been 5 and half days. I called again this morning still they send me from one department to the other stating im in the wrong department but no one knows how to help connect us. But the sale department stated they can see my request was loged on the 8/2/2023 but they dont know why it not online and they would escalate this and it will be connect today. However still not connected.