No Internet for 2 weeks

Morning, my name is Zwikazi Noqamza, daughter of Dr MP Noqamza the account number ***. We have a home ADSL package with you. For the past two weeks we have not had internet. When my dad went to the service store at South Coast Mall on the lower South Coast he was told that on your side it says its active whereas on our side the internet light is red even though everything is connected properly. They then said they would log a call so that a technician can come sort it out and that they would call my dad, i said to them they must call me because i handle the account problems for him because he is not fami**** with some of the terms relating to ADSL internet. That call logging and phone call never happened so still today we sit with no internet it is extremely frustrating my brother works from home , i study from home and my dad needs the internet for various work related issues. The most frustrating part of this is having to call and hold on the line for a very long time and going through the very long verification process with my dad who is already traumatized by previous issues we had with Telkom last year. Please Please Please check on your side what is going on with the line/account and fix it. Make this process as easy as possible for us, we just want internet. Please call me on *** all day i am available. My dads number is *** although he is a doctor so if you call him during the day he may be busy with a client. Please sort this matter out today or we will definitely be left with no choice but to cancel our account that is over 20 years. Please treat us like the loyal customers we have been.