No internet for 2 weeks

Its been over a week now that my office has not had internet thanks to Telkom. Even after they responded to our last hellopeter report, they came to test our signal, but we have heard nothing since. As i reported last week, every few weeks our data finishes in a day or two for no reason and they always have an excuse and keep us hanging and saying they are trying to sort it out until we drop it. Not this time. Today it took one hour to use 8oo mgbts with only email and some facebook, no videos or streaming or anything large. We normally cant finish our 10gigs in the month, but every 4 months or so we finish it in 2 days. <br> <br> Telkom also tried to contact us for 3 days on the Telkom modems number.. smart..<br> <br> Im not sure why they cant just replace my sim card in case the SSID has been duplicated <br> <br> I just wish that when they call and pretend to be finding a solution that they actually would. I also would like if they could figure out what is wrong and reload our 10gigs of data. I will be cancelling this week if this is not resolved. <br> <br> Worst service I have experienced